Responsibility in the everyday lives of our customers
78% of the respondents in our customer satisfaction survey for 2025 felt that Insta has succeeded in helping them reach the responsibility targets of their own organizations either very well or well.
The solutions we provide for our customers reduce waste and minimize emissions. Alongside environmental benefits, we also increase cost-efficiency and optimize resource use. For our customers, our responsibility efforts mean more efficient, secure, and sustainable business.
Imatran Vesi renewed the process automation and instrumentation at Meltola wastewater treatment plant together with Insta. An automation system allows for improving the process control and monitoring, minimizing energy and chemical consumption, and comprehensively reporting on the operation of the plant.
Information security and cyber security are critically important to us and our customers. The EU’s Cyber Resilience Act (CRA) is an example of cyber security related requirements that companies need to consider. The Act requires companies that offer digital products and software to ensure cyber security throughout the life cycle of the product, and Insta offers a broad range of cyber security services to meet the requirements in the CRA.
An example of a cyber security project implemented with a customer is Sandvik Mining’s project where Sandvik’s Secure Development Lifecycle (SDL) practices were reinforced and harmonized with recognized cyber security standards. In addition to the certification, the information security of Sandvik’s products was reinforced, and their position as a front-runner in cyber secure product development was stabilized.
Occupational safety and well-being
Employees are Insta’s most significant asset, and, accordingly, employee well-being and the safety and security of the working environment are essential parts of our everyday operations and leadership. The high response rate (2025: 77%, 2024: 66%) to our job satisfaction survey provides good prerequisites for continuing the active development of a common culture together with the personnel.
Our areas for improvement for the prevention of occupational accidents within the industry business, in particular, were the development of proactive safety, boosting the efficiency of processing HSE notifications and learning from them, and reinforcing our accident investigations. Significant positive developments have been achieved in the reporting of safety walk-arounds, 15-minute safety meetings, and last-minute risk assessments.
Business continuity and social responsibility
A responsible approach enables the profitability and continuity of our business – we create a more responsible society through our solutions and services. Our solid financial performance is a prerequisite for the development of environmental and social responsibility.
We supported the Finnish Red Cross’s First Aid Team, which allows young people to learn life-saving skills. As more and more people can help in a critical situation, our environment becomes safer at the workplace, during our time off, and at sports arenas.
We donated funds that were allocated for Christmas greetings to charity, and we chose to once again sponsor Tampereen Lastenklinikan Tuki. Together with Kiilto, we made a donation of €10,000 to support the mental health of young people through the Mannerheim League for Child Welfare. In particular, we also supported local exercise and sports for children and young people.
In 2025, in accordance with our responsibility targets, we supported awareness of the Code of Conduct within our own personnel, and 99% of our personnel completed the training concerning the CoC. We have also engaged our suppliers to operate ethically.
Insta had no cases of corruption in 2025. However, the risk of corruption has been identified as international business grows, and it is proactively managed as part of good governance.
